terms and condiTIONS
1. Acceptance
By registering for Five S Backend Support, you agree to these Terms & Conditions, our internal processes, and our data usage policies.
All services are provided exclusively under The Funnel Panda system.
The services listed in this agreement are the only services we provide. Any request outside what is explicitly listed is automatically outside our scope and not our obligation.
2. Services Provided
Five S Backend Support provides Credit Repair Back Office support services primarily within The Funnel Panda platform. Services may include backend operations, client communication support, fulfillment support, and credit-repair-related system setup.
Clients may receive services such as:
A CRM sub-account under The Funnel Panda
Credit repair intake website
Credit-repair-related landing pages or funnels
Backend fulfillment setup integrated with CDM
Standard credit repair automations
Client Success Manager (CSM) support for client communication and updates
Customer Service Representative (CSR) assistance for contacting clients regarding missing documents, pending items, or account issues
Dispute processing support through our internal dispute team
Disputers are shared operational staff and are not assigned exclusively to any specific client account.
Included Website / Funnel Pages May Include:
Home
About
Support / Contact Us
Consultation
Intake Form
Thank You Pages
Credit repair consultation funnels
Credit repair promotional funnels when approved
Included System Emails:
Intake notifications
Missing document reminders
Fulfillment updates
Credit repair workflow messages
Additional approved services may be offered when directly related to credit repair operations and within our service scope.
3. Scope of Service & Platform Limitations
All websites, funnels, landing pages, and automations are built primarily inside The Funnel Panda.
We support systems directly related to credit repair operations, including:
Intake
Consultations
Client onboarding
Document collection
Fulfillment workflows
Credit repair promotions
Credit-repair-related follow-up automations
We do not provide unrelated industries or unrelated business systems unless separately approved.
4. Approved Systems & Tools
All services are performed almost entirely within The Funnel Panda.
The only external tools we use or support in connection with this service are:
Zapier – for internal automation bridging
CDM – for credit dispute fulfillment
Slack – for official client communication
Fanbasis – for payment link usage only
No other platforms, CRMs, website builders, AI tools, or web applications are supported, accessed, edited, migrated, or maintained
Any request involving tools outside those listed above is outside our scope and not our obligation.
5. Automation Limits
All automations provided by Five S Backend Support are strictly limited to:
The Funnel Panda automations
Zapier automations owned and managed by Five S Backend Support
We are not responsible or obligated to:
Build or support automations in other web apps
Maintain third-party tools, plugins, or scripts
Recreate workflows for other platforms
Support custom or external automation logic
Any automation or setup involving another web application is outside our scope and not our obligation.
6. Graphic Design & Social Media Disclaimer
Five S Backend Support does not provide graphic design services.
We do not:
Design logos
Create flyers
Design posters
Edit promotional graphics
Create social media graphics
Manage or post on social media
Create social media captions or content
We build credit repair funnels and back-office systems only.
Clients must provide all images, graphics, and visual assets they wish to use.
Requests related to branding, marketing creatives, or social media management are outside our scope.
7. Sole Purpose of Service
Our service is provided solely for Credit Repair Back Office operations, primarily for:
Credit disputing
Client fulfillment
Customer service communication
The website and automations provided are secondary support tools and not the primary purpose of this service.
Five S Backend Support does not function as:
A marketing agency
A sales automation or revenue optimization provider
A full-service funnel, growth, or conversion agency
An AI website setup or AI-generated website management service
A general web development service for platforms outside The Funnel Panda
We do not set up, manage, edit, or migrate:
AI-generated websites built on other platforms
Websites, funnels, or automations created in external systems
Deep, advanced, or aggressive marketing automations
Sales pipelines, lead scoring, upsell/downsell logic, or revenue-based workflows
Basic funnels or landing pages are allowed only when directly related to credit repair intake or back-office support.
Sales-focused or complex marketing automations are strictly not included.
Please understand and respect the limits of the website and automations provided, as the sole purpose of this service is Credit Repair Back Office operations, specifically disputing and customer service.
8. Client Responsibilities
Clients are responsible for:
Providing accurate and complete business information
Responding promptly to requests and feedback
Securing login credentials and maintaining account privacy
Using the system only for their registered credit repair business
9. Communication Policy (Slack)
All communication must take place exclusively inside the designated Slack support channel provided by Five S Backend Support.
To ensure proper tracking and support:
All requests, updates, questions, and feedback must be posted in the assigned Slack channel
Direct messaging (DMs) to team members or workers is not allowed
Private Messaging Exception
Private messages are only permitted when:
Sharing login credentials
Sharing access details
Handling sensitive information requiring privacy
Messages sent outside the approved channel may be delayed or ignored. Five S Backend Support is not responsible for missed or delayed requests sent via DMs or other platforms.
10. Ownership & Usage Restrictions
All websites, funnels, landing pages, forms, emails, automations, workflows, templates, layouts, snapshots, and system configurations created by Five S Backend Support remain the sole intellectual property of Five S Backend Support.
Clients are granted a limited, non-transferable, revocable license to use these assets only while their Five S Backend Support subscription is active and in good standing.
Clients may not:
Share, duplicate, copy, resell, or redistribute any assets created by Five S Backend Support
Allow another agency, contractor, or developer to recreate, clone, or replicate systems built by Five S Backend Support
Claim ownership of assets created by Five S Backend Support
Use any proprietary setup as a template for another business
Only client-owned data and assets not created by Five S Backend Support, including contacts, conversations, notes, and materials independently created by the client, may remain the property of the client where applicable.
11. Cancellations & Access
Upon cancellation, non-renewal, or termination of Five S Backend Support, client access to services and support under Five S Backend Support will end.
Clients may request transfer of their sub-account to another GoHighLevel agency account. The client is solely responsible for setting up the receiving agency account, billing, connections, and accepting the transfer.
Before any transfer is completed, all websites, funnels, landing pages, forms, emails, workflows, automations, templates, layouts, snapshots, and system configurations created by Five S Backend Support will be removed and are not included in the transfer.
Only client-owned data and assets not created by Five S Backend Support, including contacts, notes, conversations, opportunities, and funnels, pages, or materials independently created by the client without assistance from Five S Backend Support, may remain where applicable.
Five S Backend Support is not responsible for setup, migration, troubleshooting, rebuilding, or support after transfer or cancellation.
12. Setup Timeline
Support tickets answered within 48 business hours
Standard setup time: 5–7 business days
Timeline depends on client responsiveness and revisions
No rush or same-day setups
Credit repair fulfillment begins only after website approval
13. Post-Completion Updates & Change Requests
After setup is delivered or approved, clients may request additional pages, updates, or funnels directly related to their credit repair business.
Examples may include:
Holiday promotions
Webinar funnels
Consultation funnels
Limited-time sale funnels
Intake campaigns
Requests must be submitted at least 14 days before the intended launch, event, or sale date. Rush requests are not guaranteed and may be declined.
Clients must provide text, pricing, offers, and graphics on time.
14. Support Hours
Monday–Friday
10:00 AM – 7:00 PM EST
Response time within 48 business hours
15. Payment Integrations
Payment processor setup (e.g., Stripe) is the client’s responsibility. We provide guidance only and do not manage or connect payment accounts.
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